Privacy Policy

In the process of using the website www.propertytech.in (“Website”) and the Propertytech.in Mobile Application (“App”), or when accessing the services and facilities provided, Turquoise Urban Infrastructure Limited (“Company”) may gain access to personal information about users/subscribers, including confidential information.

This document (“Privacy Policy”) is a crucial part of the Terms of Use outlined on the Website and App. It is incorporated into the Terms of Use by reference. The terms “You,” “Your,” “User,” and “Subscriber” in this Privacy Policy will carry the same meaning unless otherwise defined.

We deeply value the trust you place in us, which is why we adhere to the highest standards of secure communication and customer information privacy. We encourage you to read the following statement to understand our practices regarding information collection and dissemination. Please note that this Privacy Policy is subject to change at any time without prior notice. To stay informed about any updates, we recommend reviewing this policy periodically.

By visiting the Website and/or App and/or using our services, you agree to comply with the terms and conditions set forth in this Privacy Policy. If you do not agree, we kindly ask you not to use or access the Propertytech.in Website and/or Propertytech.in App.

By simply using the Website/App, you explicitly consent to our collection and disclosure of your personal and non-personal information in accordance with this Privacy Policy. This Privacy Policy is integrated into and governed by the Terms of Use.

The Company has implemented all reasonable measures to safeguard the confidentiality of your personal information and its transmission over the internet. However, it will not be held liable for any disclosure of confidential information that occurs in accordance with this Privacy Policy or any agreements made with users/subscribers. To ensure the confidentiality of all information you provide, the Company adheres to the following privacy principles:

The Company has established policies and procedures regarding the collection, storage, use, and security of your information, all designed to protect your privacy. This Policy aims to help us serve you effectively while upholding strict privacy and security standards.

The Company collects various types of information, primarily to enhance your experience and maintain the authenticity of our services by identifying you. The details of this information (collectively referred to as “Information”) are outlined below:

1. Nature of Information

1.1. Personal Information

Personal Information is Information collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • Your address,
  • Your telephone number,
  • Your e-mail address or other contact information,
  • Your date of birth,
  • Your gender,
  • Your financial records,
  • Information regarding your transactions on the Website/App, (including transaction history),
  • Your financial information such as bank account information or credit card or debit card or other payment instrument details,
  • Internet Protocol address,

Any other items of “sensitive personal data or information” as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000; Identification code of your communication device which you use to access the Website/App or otherwise deal with any Company entity, Any other Information that you provide during your registration process, if any, on the Website/App

1.2. Non-Personal Information

Company may also collect information other than Personal Information from user(s)/subscriber(s) through the Website/App when the user/subscriber visits and / or uses the Website/App. Such information may be stored in server logs. This Non-Personal Information would not assist Company to identify you personally.

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from “cookies,” sent to your browser from a

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

  • web server cookie stored on your hard drive,
  • an IP address, assigned to the computer which you use,
  • the domain server through which you access our service,
  • the type of computer you’re using,
  • the type of web browser you’re using,
1.3. Surveys

The Company may email you or post various surveys on Propertytech.in Website and / or Propertytech.in App. The surveys may request for your demographic information (age, gender, and familiarity with Propertytech.in Website and / or Propertytech.in App, your interests, content, products and services) and your feedback on services.

1.4. Customer Service Communications Information

The Company may collect personal Information, non-personal or other Information when you post or submit comments, questions, complaints or suggestions regarding services.

1.5. Other Information

The Company also collects information regarding your usage of Propertytech.in Website and / or Propertytech.in App and services (“Other Information”). Other Information includes, but is not limited to pattern of use of Propertytech.in Website and / or Propertytech.in App by you, pages visited, posts/comments made on any page of Propertytech.in Website and / or Propertytech.in App etc.

2. Mode of Collection of Information

2.1. Information Collection During Use

When you use the Propertytech.in Website and/or Propertytech.in App, we collect and store the information you provide from time to time. Our primary goal in doing this is to offer you a safe, efficient, smooth, and customized experience. This enables us to deliver services and features that are most likely to meet your needs, while also tailoring the Propertytech.in Website and/or App to enhance your experience. Importantly, we collect personal information that we deem necessary to achieve this purpose.

2.2. Non-Personal Information Collection

We may also gather non-personal information simply by your browsing activity on our Website/App. When we collect personal information, we will indicate which fields are required and which are optional. You always have the choice to withhold information by opting not to use a specific service or feature on the Propertytech.in Website and/or App. Additionally, we may automatically track certain information about your behavior on the Propertytech.in Website and/or App. This data helps us conduct internal research on our users’ demographics, interests, and behaviors, allowing us to better understand, protect, and serve our users. The information is compiled and analyzed on an aggregated basis and may include the URL you came from (whether it’s on our Website or not), the URL you visit next (again, whether it’s on Propertytech.in or not), your browser information, and your IP address.

2.3. Use of Cookies

We utilize data collection devices such as “cookies” on certain pages of the Website/App to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Some features may only be available through the use of cookies. We may also use cookies to reduce the frequency with which you need to enter your password during a session. Cookies can help us provide information tailored to your interests. Most cookies are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session. You are free to decline our cookies if your browser allows it; however, this may limit your ability to use certain features on the Propertytech.in Website and/or App, and you may need to re-enter your password more frequently during a session. Additionally, you may encounter cookies or similar devices on certain pages of the Propertytech.in Website and/or App that are placed by third parties, which we do not control.

2.4. Service Usage Information

If you choose to use our services available on the Website/App, we may collect information regarding your behavior related to the usage of those services.

2.5. Transaction Information

If you engage in transactions with us, we may collect additional information such as your billing address, credit/debit card number, credit/debit card expiration date, account number, and/or other payment instrument details, as well as tracking information from checks or money orders.

2.6. User-Generated Content

If you post messages on our message boards, chat rooms, or other messaging areas, or leave feedback, we will collect the information you provide. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems, as permitted by law.

2.7. Correspondence Collection

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence regarding your activities or postings on the Website/App, we may collect that information into a file specific to you.

2.8. Use of Contact Information

We may use your contact information to send you offers based on your previous orders and interests.

3. Use of Information

3.1. Disclosure of Information

The Company is committed to not disclosing (which includes selling, sharing, or renting) any information collected without your consent, except as outlined in this Privacy Policy. However, the Company reserves the right to disclose information in good faith under the following circumstances:

  • If required by law or any authority,
  • To protect and defend the rights and interests of the Company, its employees/agents, other users, or the general public,
  • To enforce the Terms of Use and other policies of the Company,
  • To address concerns raised by a third party,
3.2. Use of Personal Information

The Company utilizes personal information to provide services effectively. If we use your personal information for marketing purposes, we will offer you the option to opt-out of such uses. Your personal information may be used to resolve disputes, troubleshoot problems, promote a safe service, collect payments, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect against errors, fraud, and other criminal activities, enforce our terms and conditions, and for any other purposes described to you at the time of collection.

3.3. Analysis for Improvement

In our ongoing efforts to enhance our product and service offerings, we collect and analyze demographic and profile data regarding user activity on the Propertytech.in Website and/or App.

3.4. IP Address Usage

We identify and use your IP address to help diagnose server issues and administer the Propertytech.in Website and/or App. Your IP address also assists us in identifying you and gathering broad demographic information.

3.5. Optional Surveys

Occasionally, we may ask you to complete optional online surveys. These surveys may request your contact information and demographic details (such as pin code, age, or income level). We use this data to tailor your experience on our Website/App, providing content that aligns with your interests and displaying information according to your preferences.

3.6. Internal Use of Information

The information collected may be used by the Company or its affiliates, contractors, or agents for analysis and to determine statistics, demand and supply, usage patterns, and more.

3.7. Sharing with Corporate Entities

We may share personal information with our corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal activities; correlate related or multiple accounts to prevent abuse of our services; and facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity. These entities and affiliates will not market to you as a result of such sharing unless you explicitly opt-in.

4. Cookies and Tracking Technology

4.1. Understanding Cookies

A “cookie” is a small piece of information that a web server stores on your web browser, allowing it to be read back later. Cookies are incredibly useful because they enable the browser to remember information specific to you as a user. At Propertytech.in, we utilize both permanent and temporary cookies on your computer’s hard drive. It’s important to note that these cookies do not contain any personally identifiable information about you.

By using cookies, we can enhance your experience on our Website and/or App, making it easier for you to navigate and access the features you enjoy. They help us remember your preferences and improve the overall functionality of our services.

5. Links to Other Websites

5.1. Third-Party Links

The Propertytech.in Website and/or Propertytech.in App may contain links to other websites. When you click on these links, you are leaving our platform and entering a different site. Your use of and activities on these external websites are at your own risk, and the Company does not take any responsibility for the information you share or the actions you take on those sites.

We encourage you to review the privacy policies and terms of use of any third-party websites you visit, as they may have different practices regarding your personal information. Always exercise caution and make informed decisions when navigating away from our Website and/or App.

6. Data Security

6.1. Security Measures

The Propertytech.in Website and/or Propertytech.in App implement stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we provide the option to use a secure server. Once your information is in our possession, we adhere to strict security guidelines to protect it from unauthorized access.

6.2. Data Storage

Your information will primarily be stored in electronic form; however, certain data may also be kept in physical form. We may store, collect, process, and use your data in countries outside of the Republic of India, but we will do so in compliance with applicable laws in India and the the law enforceable on us would be of Arbitration and Conciliation Act.

6.3. Third-Party Agreements

We may enter into agreements with third parties (both in and outside of India) to store or process your information or data. These third parties may have their own security standards in place to safeguard your information. We will require, on a commercially reasonable basis, that such third parties adopt reasonable security measures to protect your information and data.

7. Obligations of Visitors/Customers/Users

7.1. User Responsibilities

To help the Company protect your information, visitors, customers, and users are required to maintain the confidentiality of their information. This includes ensuring the strength of their passwords by using a combination of letters, numbers, and special characters, and regularly changing their passwords. Additionally, users are prohibited from sharing any information provided by the Company with third parties unless required by law or in accordance with agreements made between the users and the Company.

8. Disclaimer as to Loss

8.1. Security Limitations

While the Company has taken measures to secure the personal information collected, it is important to recognize the open nature of the Internet. As such, this information may be accessed by unauthorized entities, software, or codes (commonly referred to as “hackers”). The Company assumes no liability whatsoever for any unauthorized access to your information by hackers.

9. Sale or Merger of the Company

9.1. Trade Secrets

Information collected by the Company is considered a trade secret. As the owner of this trade secret, the Company reserves the right to disclose or sell this information as an asset during any sale or merger of the Company.

10. Your Consent

10.1. Consent to Information Use

By using the Propertytech.in Website and/or Propertytech.in App and/or by providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy. This includes your consent for sharing your information as outlined in this Privacy Policy.

11. Changes to This Policy

11.1. Policy Amendments

The Company reserves the right to amend this Privacy Policy from time to time as necessary or in response to changes in relevant laws. If we decide to change our privacy policy, we will post those changes on this page to ensure you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any substantial changes to the Policy will be communicated to you through our website or via email, using the address you provided on the Propertytech.in Website and/or App.

12. Grievance

In case of any grievance, in respect of the Privacy Policy, the Company may be contacted from Mon to Sat (10:00 to 17:00) at the following coordinates:

Turquoise Urban Infrastructure Limited email: legal@propertytech.in